FAQ

FAQ – Frequently Asked Questions

What is streetwear fashion?

Streetwear is a style rooted in skate, hip-hop, and urban culture. It’s all about comfort, creativity, and self-expression think hoodies, tees, and bold designs that let you rep your own style.

How should I wash my garment?

To keep your item looking its best, please follow these care instructions:

  • Machine wash at 30°C

  • Do not bleach

  • Do not tumble dry

  • Cool iron only

  • Do not dry clean

How do I care for the printed design?

Our prints are high-quality, but proper care helps maintain their longevity:

  • Always wash the garment inside out

  • Avoid using fabric softeners, as they can weaken the print

  • Do not iron directly on printed areas — place a cloth between the print and the iron if needed

  • Let the garment air dry flat where possible to avoid stress on the print

How do I care for puff print designs?

Puff prints have a raised texture that requires a bit of extra care:

  • Wash the garment inside out on a gentle cycle at 30°C

  • Avoid heavy spin cycles and high heat — these can flatten or damage the puff

  • Do not iron over the puff print

  • Store folded rather than hung to avoid stretching the print over time

Can I return my item?

Yes, we offer a 30-day return policy from the date of purchase. To be eligible for a return:

  • The item must be unworn and in its original condition

  • All original tags must still be attached

  • Returns will not be accepted if the tag has been removed, unless the item is faulty

What if I received a faulty item?

If your item arrives damaged or faulty, please contact us within 7 days of receiving it. We’ll be happy to arrange a replacement or a full refund. Be sure to include clear images of the issue and your order number when getting in touch.

Do you offer exchanges?

We currently don’t offer direct exchanges. If you need a different size or colour, please return the item for a refund and place a new order.

How long does shipping take?

UK orders typically arrive within 3–5 working days. Orders placed on weekends or public holidays will be processed the next business day. International shipping times may vary.

Do you restock sold-out items?

Some items are limited edition and may not return. For restocks, follow us on Instagram or subscribe to our newsletter to stay updated.

Need help?

If you have any questions not listed here, feel free to reach out to us at zaketaclothing@icloud.com or via DM on Instagram @zaketaclothing